Welcome to the Software Process and Measurement Cast 73!

In the SPaMCAST 73 I interviewed David Bovis.  David and I discussed the psychology of change.  Have you ever wondered why some people are better at making change happen?  I believe it boils down to two related factors.  The first is salesman ship and the second is an understanding of psychology.  Both topic are highly related.  Since we are all change agents this is an incredibly important interview.

As an independent service provider David has functioned as a Design consultant and project manager for tooling & components sourced from China and as a Lean development Consultant. David is now delivery Director for PCC.

Interested in addressing the sustainability issues surrounding organizational change, since 2001 David has studied Theology, Philosophy and Psychology, recognizing organizations succeed for the same reasons families do – the psychological quality of relationship between people.

David’s specialist area is now the ‘psychology of organizational change and culture development’ in support of Lean (TPS) and systems thinking principles.

Inverting the standard approach to Lean development, proven to be largely unsustainable over the last 35years, David regularly challenges the strategic setting of measures, to address the detrimental impact assumptions, from standard accounting practice, have on behaviors.

Contact Data:
Website:  http://www.pcchange.org.uk
Email:  dbovis.pcc@gmail.com
Facebook:  http://www.facebook.com/david.bovis
Twitter:  dr_bovis

You can also find David on Linked In and MySpace to name a few places (he truely is everywhere).

The essay in SPaMCAST 73 is a discussion on whether customer satisfaction is deterministic.  Can customer satisfaction be reduced to a formula that may or may not match the perception of the clients?  

I would also like to promote another podcast that I produce.   While a little off the IT track, Tales by Tom which are readings of my father's novels, novellas and short story collections is an engaging ang thought provoking podcast.  Visit Tales by Tom at www.talesbytom.com.

Conferences and Speaking Engagements in 2010 (To Date)

Are Your Project Stakeholders Satisfied
February 11, 2010
11:00 am - 12:30 pm Eastern Time
Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.
Learning Objectives:
•    How to define customer satisfaction
•    Strategies for identifying what really matters
•    A practical framework for measuring customer satisfaction
•    Not all attributes of customer satisfaction matter to the same level for all stakeholders

Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreReg


Quest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is http://www.qaiquest.org/dallas/index.html

Next Software Process and Measurement Cast:
The next Software Process and Measurement Cast will feature an interview with Bonnie Brown.  We discussed the upcoming release of an updated IFPUG Function Point Standards (Counting Practice Manual 4.3).  If you are interested in function points, Bonnie has a lot of information for you!

Welcome to the Software Process and Measurement Cast 72!

In the SPaMCAST 72 I interviewed Diana Larsen.  Diana and I discussed agile and retrospectives.  The interview was full of practical advice, philosophyphilopsphy, wit and wisdom.  

Diana Larsen sparks the creation of workplaces where productive teams display resilience in times of change and focus on frequent delivery of high value software customers want and use. Drawing on fifteen+ years of experience working with technical professionals, Diana takes a pragmatic approach to consulting with leaders and teams to promote work processes where innovation, inspiration, and imagination flourish.

Diana co-authored Agile Retrospectives: Making Good Teams Great! and writes articles and blog posts at http://www.futureworksconsulting.com/blog. She is a partner in FutureWorks Consulting, LLC, in Portland, Oregon.

Current chair of the Agile Alliance Board of Directors, Diana co- founded the “Agile Open Northwest” conference and the international “Retrospective Facilitators Gathering”.

Diana discovers solutions and possibilities where others find only barriers and obstacles.

Contact Data:
Website:  http://www.futureworksconsulting.com/
Website:  http://www.agilealliance.org
Twitter:   Dianaofportland

The essay in SPaMCAST 72 concludes my essay titled Traceability, A Radical Approach Based on User Involvement.  This is part seven which includes examples (mini-case studies) and a summary.  The entire document will be available via my blog and at the David Consulting Group website.  

I would also like to promote another podcast that I produce.   While a little off the IT track, Tales by Tom which are readings of my father's novels, novellas and short story collections is an engaging ang thought provoking podcast.  Visit Tales by Tom at www.talesbytom.com.

Conferences and Speaking Engagements in 2010 (To Date)

Are Your Project Stakeholders Satisfied
February 11, 2010
11:00 am - 12:30 pm Eastern Time
Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.
Learning Objectives:
•    How to define customer satisfaction
•    Strategies for identifying what really matters
•    A practical framework for measuring customer satisfaction
•    Not all attributes of customer satisfaction matter to the same level for all stakeholders

Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreReg


Quest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is http://www.qaiquest.org/dallas/index.html

The next Software Process and Measurment Cast features an interview with David Bovis.  We discussed lean and the phycology of change.  This is a do not miss interview for anyone involved or impacted by change. . . .might mean everyone ought to hear this interview.

Welcome to the Software Process and Measurement Cast 71!

In SPaMCAST 71, I conclude my interview of the Suzanne Robertson.  We continued our discussion of requirements.  Requirements are the heart and soul of the software development projects.

Suzanne is co-author of Mastering the Requirements Process, Second Edition (Addison-Wesley 2006) a book that provides guidance on finding requirements and writing them so that they can be understood by all the stakeholders. She has more than 30 years experience in systems specification and building. Her courses on requirements, systems analysis, design and problem solving are well known for their innovative workshops and business games.

Suzanne has varied experience as a manager, programmer, analyst, and designer. She has consulted, done research and taught in Europe, Australia, the Far East and the United States. Current work includes research and consulting on stakeholder rights and responsibilities, the specification and reuse of requirements and techniques for assessing requirements specifications.

The product of this research is Volere, a complete requirements process and template for assessing requirements quality, and for specifying business requirements.

Contact Data:
Atlantic Systems Guild:  http://www.systemsguild.com/
Volere Requirements Resouces:  http://www.volere.co.uk/
Email:  suzanne@systemsguild.net

The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement".   Part six puts the model together and gets us ready to discuss examples in installment seven.

I have also included a promo for JC Hutchins novel 7th Son: Descent.  Great story I suggest listening and buying the book!

Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!!  http://tinyurl.com/62z5el

There are a number of ways to share your thoughts with SPaMCAST:
•    Email SPaMCAST at spamcastinfo@gmail.com
•    Voice messages can be left at 1-206-888-6111
•    Twitter – www.twitter.com/tcagley
•    BLOG – www.tcagley.wordpress.com
•    FACEBOOK!!!! Software Process and Measurement
              http://tinyurl.com/62z5el

Next Software Process and Measurement Cast:
The interview in show 72 is Diana Larsen, author, teacher, and consultant.  We talked about agile and project retrospectives to name a few topics.  Incredible wit, wisdom and interview.