Jan 24, 2010
Welcome to the Software Process and Measurement Cast 77 marking
the SPaMCAST's Three Year Anniversary!
The Software Process and Measurement Cast 77 is a special
show. Even though we still have an interview and essay, we
are going to turn things a bit on their head by flipping rolls and
adding quite a few congratulatory comments. The outpouring of
well wishes was fantastic and in some cases pretty darn funny.
In the SPaMCAST 77 the tables have been turned and Pat Ferdinandi
interviewed me. We talk about how the Software Process and
Measurement Cast began, lessons learned along the way and where the
Cast is going in the future. Frankly being on the other side
of the table was a bit intimidating but a lot of fun never the
less!
Contact information for the Software Process and Measurement
Cast
Email: spamcastinfo@gmail.com
Voicemail: +1-206-888-6111
Website: www.spamcast.net
Twitter: www.twitter.com/tcagley
Facebook: http://bit.ly/16fBWV
I am going to include SPaMCAST's production shedule on
Facebook. Your thoughts, comments, suggestions and ideas are
welcome.
We have a guest essay in SPaMCAST 77. In this cast
Richard Durnall shares his excellent essay "We’re not Japanese and
we don’t build cars." The essay explores the management
paradigm of lean, its roots and why the path taken by western
management practices will be difficult to change. This essay was
originally published at DZone (http://agile.dzone.com). I
hope this is only the first of Richard's essays that grace the
"bits" of the Software Process and Measurement Cast.
Richard's Blog: http://www.richarddurnall.com/
Email: rdurnall@thoughtworks.com
The DZone Article:
http://agile.dzone.com/articles/lean-development-benefits
Twitter: www.twitter.com/rdurnall
Conferences and Speaking
Engagements in 2010 (To Date)
Are Your Project Stakeholders Satisfied
February 11, 2010
11:00 am - 12:30 pm Eastern Time
Measuring customer satisfaction is more than just asking if your
clients got what they wanted. Customer satisfaction is a messy mix
of expectations, experiences, and perceptions - with maybe a hint
of functionality. In this webinar, Tom Cagley will outline one
method for measuring this mixture and for identifying what really
matters in customer satisfaction.
Learning Objectives:
• How to define customer satisfaction
• Strategies for identifying what really
matters
• A practical framework for measuring customer
satisfaction
• Not all attributes of customer satisfaction
matter to the same level for all stakeholders
Register at
http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreReg
Quest Conference in Dallas April 21 - 23. I will be talking
on "Process Improvement in a Multi-Model World". The
conference includes two days of workshops. The website to get
more information is http://www.qaiquest.org/dallas/index.html
Next!
The next Software Process and Measurement Cast will feature an
interview with Luigi Buglione. We discussed how we
reinvigorate training by including games, the process of change and
software measurement. I have already put Luigi’s ideas into
action and that says a ton!