Welcome to the Software Process and Measurement Cast 72!
In the SPaMCAST 72 I interviewed Diana Larsen. Diana and I
discussed agile and retrospectives. The interview was full of
practical advice, philosophyphilopsphy, wit and wisdom.
Diana Larsen sparks the creation of workplaces where productive
teams display resilience in times of change and focus on frequent
delivery of high value software customers want and use. Drawing on
fifteen+ years of experience working with technical professionals,
Diana takes a pragmatic approach to consulting with leaders and
teams to promote work processes where innovation, inspiration, and
Diana co-authored Agile Retrospectives: Making Good Teams Great!
and writes articles and blog posts at http://www.futureworksconsulting.com/blog
She is a partner in FutureWorks Consulting, LLC, in Portland,
Current chair of the Agile Alliance Board of Directors, Diana co-
founded the “Agile Open Northwest” conference and the international
“Retrospective Facilitators Gathering”.
Diana discovers solutions and possibilities where others find only
barriers and obstacles.
The essay in SPaMCAST 72 concludes my essay titled Traceability, A
Radical Approach Based on User Involvement. This is part
seven which includes examples (mini-case studies) and a
summary. The entire document will be available via my blog
and at the David Consulting Group website.
I would also like to promote another podcast that I
produce. While a little off the IT track, Tales by Tom
which are readings of my father's novels, novellas and short story
collections is an engaging ang thought provoking podcast.
Visit Tales by Tom at www.talesbytom.com.
Conferences and Speaking Engagements in 2010 (To Date)
Are Your Project Stakeholders Satisfied
February 11, 2010
11:00 am - 12:30 pm Eastern Time
Measuring customer satisfaction is more than just asking if your
clients got what they wanted. Customer satisfaction is a messy mix
of expectations, experiences, and perceptions - with maybe a hint
of functionality. In this webinar, Tom Cagley will outline one
method for measuring this mixture and for identifying what really
matters in customer satisfaction.
• How to define customer satisfaction
• Strategies for identifying what really
• A practical framework for measuring customer
• Not all attributes of customer satisfaction
matter to the same level for all stakeholders
Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreReg
Quest Conference in Dallas April 21 - 23. I will be talking
on "Process Improvement in a Multi-Model World". The
conference includes two days of workshops. The website to get
more information is http://www.qaiquest.org/dallas/index.html
The next Software Process and Measurment Cast features an interview
with David Bovis. We discussed lean and the phycology of
change. This is a do not miss interview for anyone involved
or impacted by change. . . .might mean everyone ought to hear this