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Software Process and Measurement Cast

The Software Process and Measurement Cast provides a forum to explore the varied world of software process improvement and measurement.  The SPaMCast covers topics that deal the challenges how work is done in information technology organizations as they grow and evolve.  The show combines commentaries, interviews and your feedback to serve up ideas, options, opinions, advice and even occasionally facts. 


Jan 24, 2010

Welcome to the Software Process and Measurement Cast 77 marking the SPaMCAST's Three Year Anniversary!

The Software Process and Measurement Cast 77 is a special show.  Even though we still have an interview and essay, we are going to turn things a bit on their head by flipping rolls and adding quite a few congratulatory comments.  The outpouring of well wishes was fantastic and in some cases pretty darn funny.

In the SPaMCAST 77 the tables have been turned and Pat Ferdinandi interviewed me.  We talk about how the Software Process and Measurement Cast began, lessons learned along the way and where the Cast is going in the future.  Frankly being on the other side of the table was a bit intimidating but a lot of fun never the less!

Contact information for the Software Process and Measurement Cast
Voicemail:  +1-206-888-6111

I am going to include SPaMCAST's production shedule on Facebook.  Your thoughts, comments, suggestions and ideas are welcome.

We have a guest essay in SPaMCAST 77.   In this cast Richard Durnall shares his excellent essay "We’re not Japanese and we don’t build cars."   The essay explores the management paradigm of lean, its roots and why the path taken by western management practices will be difficult to change. This essay was originally published at DZone (  I hope this is only the first of Richard's essays that grace the "bits" of the Software Process and Measurement Cast.

Richard's Blog:
The DZone Article:

Conferences and Speaking Engagements in 2010 (To Date)

Are Your Project Stakeholders Satisfied
February 11, 2010
11:00 am - 12:30 pm Eastern Time
Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.
Learning Objectives:
•    How to define customer satisfaction
•    Strategies for identifying what really matters
•    A practical framework for measuring customer satisfaction
•    Not all attributes of customer satisfaction matter to the same level for all stakeholders

Register at

Quest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is

The next Software Process and Measurement Cast will feature an interview with Luigi Buglione.  We discussed how we reinvigorate training by including games, the process of change and software measurement.  I have already put Luigi’s ideas into action and that says a ton!