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Software Process and Measurement Cast

The Software Process and Measurement Cast provides a forum to explore the varied world of software process improvement and measurement.  The SPaMCast covers topics that deal the challenges how work is done in information technology organizations as they grow and evolve.  The show combines commentaries, interviews and your feedback to serve up ideas, options, opinions, advice and even occasionally facts. 


Sep 8, 2019

SPaMCAST 563 is part one of my conversation with Steve Tendon and Daniel Dioron.  We discussed their new book Tame Your Work Flow. Steve and Daniel share deep insights into applying Goldratt’s Theory of Constraints in the real world. After you have listened to the conversation you will never view the flow of work as an esoteric topic.  Steve, Daniel, and I had a wide-ranging conversation, I decided to ignore my own guideline on two-part interviews and let the tape run (metaphorically). We will return with part 2 next week. 

Steve Tendon’s Bio

With a background in software engineering (in his early career he lead the development of software applications in diverse fields, like banking, health care, legal, human resources, and more), Steve is the creator of the TameFlow ® Approach, a systems thinking approach for creating breakthrough performance innovation in knowledge-intensive digital businesses. The TameFlow Approach has been developed and used with great success since 2003, across numerous industries. Steve holds MSc in Software Project Management with the University of Aberdeen, an MIT Fintech Innovation: Future Commerce certificate with the Massachusetts Institute of Technology, and an Oxford Blockchain Strategy Programme certificate with the Oxford Saïd Business School.

Daniel Dioron’s Bio

Daniel has been involved in IT since 1981 in a wide range of roles and responsibilities, primarily in client-facing consulting projects covering the government, banking, insurance, and telecom industries to name a few. Daniel’s involvement with Agile started with Scrum in 2005 and more recently with Kanban and Management 3.0.

Daniel is heavily involved with Steve Tendon’s TameFlow method. He is proficient with working expertise in Finance/Accounting/Managerial control (MBA-CPA-CMA), Agility (CSP), Project Management (PMP), Kanban (CKC and CKP) coupled with 38 years in IT (Bachelor studies & career).

He loves systems, enjoys measuring improvement while embracing teamwork that actually works! For Tameflow Training, visit

Re-Read Saturday News

Part 3 of  Thinking, Fast and Slow is titled Overconfidence.  Chapter 19 begins by exploring several biases that affect overconfidence. Earlier in the book, we explored how System 1 thinking connects events to generate a coherent story.  This chapter begins by building on the attributes of fast thinking by stating that humans interpret behavior as a manifestation of general propensities and personal traits. One of the classic biases that cause this type of thinking is the halo effect. I overheard an example of a negative halo effect this week as I walked behind a group of people in Chicago. The group, tourists, pointed at a person sleeping rough along the river and exclaimed that the person was lazy.  One attribute of the person’s behavior was generalized into a larger narrative.

Remember, if you do not have a favorite, dog-eared copy of Thinking, Fast and Slow, please buy a copy.  Using the links in this blog entry helps support the blog and its alter-ego, The Software Process and Measurement Cast. Buy a copy on Amazon,  It’s time to get reading!  

 The installments:

Week 1: Logistics and Introduction

Week 2: The Characters Of The Story

Week 3: Attention and Effort

Week 4: The Lazy Controller

Week 5: The Associative Machine

Week 6: Cognitive Ease

Week 7: Norms, Surprises, and Causes

Week 8: A Machine for Jumping to Conclusions - 

Week 9: How Judgement Happens and Answering An Easier Question - 

Week 10:  Law of Small Numbers - 

Week 11: Anchors - 

Week 12: The Science of Availability - 

Week 13: Availability, Emotion, and Risk - 

Week 14: Tom W’s Speciality - 

Week 15: Linda: Less Is More - 

Week 16: Causes Trump Statistics - 

Week 17: Regression To The Mean - 

Week 18: Taming Intuitive Predictions — 

Week 19: The Illusion of Understanding - 



SPaMCAST 564 will feature part 2 of our interview with Steve Tendon and Daniel Dioron discussing their new book Tame Your Work Flow. Steve and Daniel continue to share deep insights into applying the Theory of Constraints in the real world.