Jun 1, 2009
Bob, thank you so much for the tip! As I get ready to write my dissertation, I will be sure to look up Robert Austin\'s book. I really appreciate your feedback.
Miss Umarji\'s approach is interesting. I will be interested to see her research. I want to also recommend reading Robert Austin\'s book \"Measuring and Managing Performance in Organizations.\" Austin\'s work gets at many of the underlying reasons for the differences in values between employer and agent (employee). Understanding of the underlying values is essential to getting useful measures.