Welcome to the Software Process and Measurement Cast 75!
In the SPaMCAST 75 I interviewed Bonnie Brown. We discussed
the updated IFPUG Function Point Counting Practice Manual (release
4.3) that will be released this January. While the manual includes
few rule the manual it does include a new section on conversions,
more definitions and is generally a cleaner therefore more usable
format. Bonnie provided great insight into the
contents and construction of the manual.
Ms. Brown works for HP (Hewlett Packard) and is the Function Point
Coordinator for HP’s U.S. Public Sector account. Ms. Brown has over
20 years of experience in the Information Technology industry with
a strong emphasis in requirements development, analysis and design
of new applications leveraging standard processes.
Ms. Brown has participated in numerous software development and
enhancement projects, performing definition, analysis and design
phase activities. She also has ten years of experience in Function
Point Analysis, Metrics collection and analysis, and Software
Process Improvement. In her current assignment, she coordinates
function point activities for the U.S. Public Sector account and
performs function point analysis for projects and applications
within that area.
Ms. Brown has been a member of the IFPUG Counting Practices
Committee since 2000. She previously served as the committee
secretary and is now serving as committee vice-chair. She
coordinated (along with David Garmus) the development and
publication of CPM 4.3.
The IFPUG website is www.ifpug.org
The essay in SPaMCAST 75 is an exploration of the term "best
practice". Shakespeare wrote:
"What's in a name? That which we
call a rose
By any other name would smell as sweet."
Unfortunately words can have power beyond thier original intent
therefore reduce the value of the orginal concept.
Conferences and Speaking
Engagements in 2010 (To Date)
Your Project Stakeholders Satisfied
February 11, 2010
11:00 am - 12:30 pm Eastern Time
Measuring customer satisfaction is more than just asking if your
clients got what they wanted. Customer satisfaction is a messy mix
of expectations, experiences, and perceptions - with maybe a hint
of functionality. In this webinar, Tom Cagley will outline one
method for measuring this mixture and for identifying what really
matters in customer satisfaction.
• How to define customer satisfaction
• Strategies for identifying what really
• A practical framework for measuring customer
• Not all attributes of customer satisfaction
matter to the same level for all stakeholders
Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreReg
April 21 - 23. I will be talking on "Process Improvement in a
Multi-Model World". The conference includes two days of
workshops. The website to get more information is http://www.qaiquest.org/dallas/index.html
The next Software Process and Measurement Cast will feature an
interview with Tom and Mary Poppendiech talking about lean and
their new book "Leading Lean Software Development: Results Are not
the Point". This was a phenomenally insightful interview.