Show 56 features an interview with Bill Phifer of EDS, an HP
Company. We discussed the importance of measurement and
metrics in sourcing arrangements.
Bill Phifer is a Fellow at EDS, an HP Company, with responsibility
for enterprise strategies related to quality standards and models
for the Global Quality and Service Excellence group. He is a
Software Engineering Institute (SEI) authorized Capability Maturity
Model Integration (CMMI) Lead Appraiser with over 33 years in IT
including 16 years in software process implementation and
improvement, measurement, and project management. Bill is also a
Lead Evaluator for Carnegie Mellon University’s eSourcing
Capability Model for Service Providers (eSCM-SP) with an interest
in sourcing best practices. This includes a focus on game theory
and balancing the needs of customers and service providers with
relationship management. He is a regular presenter at IT industry
conferences and seminars such as SEI’s SEPG, itSMF USA Fusion, and
Bill is currently concentrating on end-to-end IT lifecycle process
integration between applications and infrastructure using multiple
models and standards such as CMMI, ITIL, eSCM, ISO 9000, ISO 27001
and CObIT. Along with this, he is researching approaches and
methods for multi-model diagnostics and appraisals.
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Next Software Process and
The next Software Process and Measurement Cast will feature an
interview Joe Schofield. We discussed software sizing.
Size and how you get to size really does matter.