Welcome to the Software Process and Measurement Cast 76!
In the SPaMCAST 76 I interviewed Tom and Mary Poppendieck talking
about lean and their new book "Leading Lean Software Development:
Results Are not the Point". Our interview covered the book,
lean and leadership to just a few topics.
Mary Poppendieck has been in the Information Technology industry
for over thirty years. She has managed software development, supply
chain management, manufacturing operations, and new product
development. She spearheaded the implementation of a Just-in-Time
system in a 3M video tape manufacturing plant and led new product
development teams, commercializing products ranging from digital
controllers to 3M Light Fiber™.
Mary is a popular writer and speaker, and coauthor of the book Lean
Software Development, which was awarded the Software Development
Productivity Award in 2004. A sequel, Implementing Lean Software
Development, was published in 2006. A third book, Leading
Lean Software Development, was published in late 2009.
Tom Poppendieck has over 25 years of experience in computing
including eight years of work with object technology. His modeling
and mentoring skills are rooted in his experience as a physics
professor. His early work was in IT infrastructure, product
development, and manufacturing support, and evolved to consulting
project assignments in healthcare, logistics, mortgage banking, and
Tom holds a PhD in Physics and has taught physics for ten years. He
is coauthor of the book Lean Software Development, which was
awarded the Software Development Productivity Award in 2004. A
sequel, Implementing Lean Software Development, was published in
2006. A third book, Leading Lean Software Development, was
published in late 2009.
Leading Lean Software Development: Results Are not the Point
The essay in SPaMCAST 76 is titled "Walls". In the essay,
"Walls" I explore the impact of living in an echo chamber when it
comes to the ideas and concpets you use to drive change.
Conferences and Speaking
Engagements in 2010 (To Date)
Are Your Project Stakeholders Satisfied
February 11, 2010
11:00 am - 12:30 pm Eastern Time
Measuring customer satisfaction is more than just asking if your
clients got what they wanted. Customer satisfaction is a messy mix
of expectations, experiences, and perceptions - with maybe a hint
of functionality. In this webinar, Tom Cagley will outline one
method for measuring this mixture and for identifying what really
matters in customer satisfaction.
• How to define customer satisfaction
• Strategies for identifying what really
• A practical framework for measuring customer
• Not all attributes of customer satisfaction
matter to the same level for all stakeholders
Quest Conference in Dallas April 21 - 23. I will be talking
on "Process Improvement in a Multi-Model World". The
conference includes two days of workshops. The website to get
more information is http://www.qaiquest.org/dallas/index.html
The next Software Process and Measurement Cast will feature an
interview with . . . Me. Pat Ferdinandi turns the tables to
explore the origins of the SPaMCAST and plans for the future.
I had fun being interviewed and hope you will enjoy the disucssion.